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Returns & Exchanges

At Teera Bellesa, we want you to be happy with your purchase. If you need to exchange an item, please review our Returns & Exchanges Policy below before sending your parcel to us.

All exchange requests must be made within seven (7) days from the date you receive your parcel for online purchases.

Please note that return delivery charges are borne by the customer.

We reserve the right to reject any exchange request that does not meet the conditions stated in this policy.

1. Exchange Eligibility

To be eligible for an exchange, the item must:

  • Be returned within seven (7) days from the date you receive your parcel.

  • Be in its original condition.

  • Be unworn, unused and unwashed.

  • Be returned with its original packaging or box, where applicable.

  • Match the order details and product purchased from Teera Bellesa.

We may reject an exchange if the returned item does not meet the requirements above.

Exchanges are not accepted when:

  • The item is not faulty or damaged and matches the product description and order placed.

  • The item has been worn, used, washed or altered.

  • The item is returned without the required original packaging, where applicable.

  • The exchange request is made after the seven (7) day period.

  • The item does not comply with our Returns & Exchanges Policy.

If an item is returned after the stipulated period, Teera Bellesa reserves the right to send the item back to the customer at the customer's own cost.

2. How to Request an Exchange

Before returning your item, please contact our Customer Care team through:

WhatsApp, Instagram or Facebook

Please provide:

  1. Your name

  2. Order number

  3. Email address

  4. Mobile number

  5. Reason for the exchange

  6. Photo or video evidence, where applicable

Our team will review your request and advise you on the next steps.

3. Exchange Option 1 — Drop-Off

Return to Teera Bellesa @ Elmina Lakeside Mall

For customers who prefer to return their item personally, you may drop off your parcel at our store.

Please contact our Customer Care team first to arrange your drop-off date and time.

Drop-Off Process

Step 1
Contact us via WhatsApp, Instagram or Facebook.

Step 2
Provide your order details and reason for exchange, together with photo or video evidence where applicable.

Step 3
Provide your preferred date and time for the drop-off.

Step 4
Bring the item to our store in its original condition and packaging, where applicable.

Step 5
Once the item has been checked and approved, you may exchange it for another item of the same value, subject to availability.

If the replacement item is:

Higher in price: You will need to pay the difference.

Lower in price: No cash refund, store credit or balance compensation will be provided.

Teera Bellesa @ Elmina Lakeside Mall

GF-63, Elmina Lakeside Mall
No. 5, Persiaran Garcinia
Elmina West
40170 Shah Alam
Selangor, Malaysia

WhatsApp: +6011 3666 5717

4. Exchange Option 2 — Courier Return

If you are unable to visit our store, you may return your item using a courier service of your choice.

All return shipping costs are borne by the customer.

Courier Return Process

Step 1
Contact our Customer Care team via WhatsApp, Instagram or Facebook.

Step 2
Provide your name, order number, email address and mobile number.

Step 3
Tell us the reason for the exchange and provide photo or video evidence where applicable.

Step 4
Send the parcel to:

Teera Bellesa @ Elmina Lakeside Mall
GF-63, Elmina Lakeside Mall
No. 5, Persiaran Garcinia
Elmina West
40170 Shah Alam
Selangor, Malaysia

Step 5
Send us your courier tracking number after posting the parcel.

Step 6
Our team will process the exchange after the returned parcel has been received and inspected.

5. Exchange Conditions

Exchange items are subject to availability.

You may exchange your purchase for:

Item of the same value

No additional payment is required.

Item of a higher value

You will need to pay the difference.

Item of a lower value

No cash refund, store credit or balance compensation will be provided for the difference.

If the original item is no longer available, you may select another available item from our online collection, subject to the applicable price difference.

6. Returns & Refunds

No Cash Refund

Please note that Teera Bellesa does not provide cash refunds for returned items under this policy.

All eligible returns will be handled according to our exchange policy.

If the returned item meets the requirements of our policy, our Customer Care team will contact you regarding the available exchange options.

7. Faulty or Damaged Items

If you receive an item that appears to be faulty or damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • A clear description of the issue

  • Clear photos of the item

  • Photos of the packaging, where relevant

Our Customer Care team will review the case and advise you on the next steps.

Please do not send the item back before contacting us unless our team has instructed you to do so.

8. Important Notes

Please ensure that your returned item:

  • Is in its original condition.

  • Has not been worn, washed or altered.

  • Includes the original packaging or box, where applicable.

  • Is securely packed before being sent to us.

  • Is returned within the applicable seven (7) day period.

Teera Bellesa reserves the right to reject an exchange if the returned item does not comply with the requirements of this policy.

9. Customer Care Centre

Our Customer Care team is available:

Monday – Friday
10:00 AM – 6:00 PM

Enquiries received outside our operating hours, weekends or non-operating days may experience a delay in response.

For assistance with an exchange, please contact us through:

WhatsApp: +6011 3666 5717

You may also contact us through our official Instagram or Facebook pages.

Frequently Asked Questions

How long do I have to request an exchange?

Exchange requests must be made within seven (7) days from the date you receive your parcel.

Can I exchange an item that I have worn?

No. Items must be returned in their original condition and must not have been worn, washed or altered.

Do I have to pay for return shipping?

Yes. Return delivery charges are borne by the customer.

Can I return my item to the Teera Bellesa store?

Yes. You may arrange a drop-off at Teera Bellesa @ Elmina Lakeside Mall. Please contact our Customer Care team before visiting to arrange your drop-off.

Can I exchange my item for a more expensive item?

Yes. You will need to pay the difference in price.

Can I exchange my item for a cheaper item?

Yes, subject to availability. However, no cash refund, store credit or balance compensation will be provided for the price difference.

What happens if the item I want is out of stock?

If the original item is unavailable, you may select another available item for exchange, subject to the applicable price difference.

Do you provide cash refunds?

No. Returned items are non-refundable in cash under this policy.

What should I do if I receive a damaged or faulty item?

Contact Teera Bellesa Customer Care as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and advise you on the next steps.